FAQs

THEEB is an AI-powered lifestyle concierge and delivery platform offering fast, reliable, and intelligent logistics services. Our AI Concierge manages bookings, routing, tracking, and customer support in real time.

THEEB provides same-day delivery, scheduled delivery, home-move support, parcel collection, business logistics, and partner courier integrations. All services are managed through THEEB AI Concierge.

THEEB AI Concierge automates your entire delivery journey by selecting the best service type via WhatsApp chat or instagram, assigning the right service, generating your Job ID, and providing real-time tracking updates.

You can book through our THEEB AI Concierge. Enter your pickup and delivery details, choose your service type, and confirm your booking. Your THEEB Code is generated instantly.

No, you can book without an account – your account is your WhatsApp conversation.

Yes. You can schedule pickups and deliveries for any future date or time. THEEB will assign the best service automatically.

You can send parcels, luggage, electronics, documents, personal items, and business goods. For large or bulky items, choose our home shift or specialist partner services.

Yes. Hazardous materials, illegal items, weapons, flammable goods, and unsafe batteries are not permitted. Contact THEEB AI if you are unsure about an item.

Use strong double-wall boxes, protective padding, and secure tape. Fragile items must be individually wrapped and cushioned on all sides.

Yes. Each item must include your THEEB Job ID and delivery details to ensure accurate routing.

After booking, THEEB assigns the best available driver or partner. You will receive a collection window and real-time updates as your driver approaches.

Yes, unless you have arranged a safe-place collection. High-value items always require a signature.

Enter your THEEB code or courier tracking number on our tracking page to view real-time updates, service or driver status and partner handovers.

A unique reference number assigned to your delivery or service (e.g., TB-HRT-XXXX, TB-DLV-XXXX). It allows you to track progress and contact support.

Delivery times depend on your service type. Same-day services are rapid, while scheduled and standard services follow estimated timeframes shown during booking.

The driver may leave the item in a safe place, deliver to a neighbour, or attempt redelivery depending on your preferences and service type.

THEEB accepts major debit and credit cards, Apple Pay, Google Pay, and secure online payment gateways.

Refunds are available for cancellations made before dispatch. Once a job is active, cancellation fees may apply.

Yes. Business customers can access bulk pricing, scheduled pickups, monthly invoicing, and API integrations.

Absolutely. Businesses can automate recurring pickups and deliveries through THEEB AI Concierge or their dashboard.

You can reach us through THEEB AI Concierge via Whatsapp 24/7. Use your THEEB Job ID for faster assistance.

Yes. Weekend and holiday services are available depending on driver and partner availability.