Terms & Conditions

THEEB LTD · Registered in England and Wales
Version 2.0 · Effective from January 2026

KEY TERMS AT A GLANCE

The summary below is provided so that the most important terms are drawn expressly to your attention before you accept them. It is a guide only. The full clauses set out in this document govern our relationship with you.

• WE ARE NOT A COURIER COMPANY. THEEB LTD coordinates independent couriers, drivers and storage operators. We do not carry, drive or warehouse your goods ourselves. (Section 6)

• RISK PASSES TO THE COURIER. Once a courier takes possession of your parcel, risk sits with that courier. THEEB never assumes risk in your goods. (Section 10)

• £100 INTERNATIONAL LIABILITY CAP. Our maximum liability for an international parcel is £100 unless you purchase Additional Insurance for higher-value coverage. (Section 12)

• INSURANCE IS NOT INCLUDED. If your goods are worth more than the applicable limit, you must arrange Additional Insurance. Uninsured value is at your risk. (Section 13)

• DUTIES AND TAXES FALL ON THE RECEIVER. All customs duties, import taxes and clearance fees are the sole responsibility of the receiver. (Section 14)

• DOMESTIC TRANSPORT IS UNINSURED BY US. We accept no liability for loss, damage or deterioration of goods carried in third-party vehicles booked through our concierge. (Section 15)

• STORAGE ARREARS CARRY CONSEQUENCES. A £5 per day late charge applies; access is suspended after 30 days; stored goods may be sold or disposed of after 60 days on notice. (Section 16)

• PROHIBITED ITEMS. Certain goods must never be shipped, transported or stored. We accept no liability for them and may hand them to the authorities. (Section 17)

• WHATSAPP ACCEPTANCE IS BINDING. Continuing your conversation, or confirming by message, forms a binding contract on these Terms. (Section 4)

• ENGLISH LAW GOVERNS. These Terms are governed by the law of England and Wales, and your statutory rights are unaffected. (Sections 22 and 30)

1. ABOUT THESE TERMS

1.1 These Terms and Conditions (the "Terms") set out the basis on which THEEB LTD provides its concierge, personal shopping, shipping facilitation, transport coordination and storage services. They form a legally binding contract between you and us. Please read them carefully and keep a copy for your records.

1.2 We have written these Terms to be as clear as possible. Where a clause limits or excludes our liability, imposes a cap on what we will pay, requires you to arrange insurance, or gives us a right to charge, suspend or dispose, that clause is highlighted so that it is drawn expressly to your attention before you accept these Terms.

1.3 Nothing in these Terms is intended to remove or reduce any right you have under law that cannot lawfully be removed or reduced. Section 22 explains this in full.

2. WHO WE ARE

2.1 The service provider under these Terms is THEEB LTD ("THEEB", "we", "us", "our"), a private limited company incorporated and registered in England and Wales under company number [COMPANY NUMBER], whose registered office and principal place of business is Water Gardens, Burwood Place, Tyburnia, London W2 2HN, United Kingdom.

2.2 You can contact us by email at concierge@theeb.uk, by telephone or WhatsApp on +44 7777 734405, or by writing to us at the address above. Where these Terms require notice to be given to us in writing, email to concierge@theeb.uk is sufficient.

2.3 THEEB LTD contracts with you in its own name. No director, officer, employee, agent or contractor of THEEB LTD accepts personal liability to you in connection with the Services, and you agree to bring any claim solely against THEEB LTD.

2.4 Our VAT registration number, where applicable, is [VAT NUMBER]. Our privacy notice is available on request and at theeb.uk.

3. DEFINITIONS

3.1 In these Terms, the following words have the following meanings:

"ADDITIONAL INSURANCE" means optional cover purchased by you, through us or independently, that increases the maximum sum recoverable in respect of a Consignment or stored Goods above the default limits set out in these Terms.

"CONSIGNMENT" means any parcel, package, item or group of items tendered for shipping, transport, delivery or collection under the Services, whether domestic or international.

"COURIER" means any third-party carrier, express operator, freight forwarder, postal operator, haulier, airline, driver, rider or delivery agent that transports, handles, holds or delivers a Consignment.

"CUSTOMER" means the person or entity that requests, books, pays for or receives the Services. "You" and "your" refer to the Customer.

"GOODS" means any items purchased, collected, shipped, transported, handled or stored in connection with the Services.

"PROHIBITED ITEMS" means the items listed in Section 17 and any item that is unlawful, restricted or unsuitable for carriage or storage.

"RECEIVER" means the person or entity named as the recipient of a Consignment, or any person who takes delivery at the delivery address.

"SERVICE PROVIDER" means any independent third party engaged, introduced or coordinated through the Services, including Couriers, drivers, storage facility operators, vehicle providers, retailers, suppliers and payment processors.

"SERVICES" means all services made available by THEEB, including the AI concierge and chat interface, personal shopping and agency services, shipping and courier facilitation, domestic transport and same-day concierge coordination, and storage coordination.

"STORAGE SERVICES" means the storage of Goods at a facility booked, coordinated or arranged through THEEB.

3.2 References to "in writing" include email and WhatsApp message. Headings are for convenience only and do not affect interpretation. Words following "including", "in particular" or "for example" are illustrative and do not limit the generality of the words preceding them.

4. ACCEPTANCE OF THESE TERMS

4.1 These Terms are made available to you by way of a link provided in your first interaction with our WhatsApp or Instagram concierge, on our website, and on request at any time.

4.2 You accept these Terms, and a binding contract is formed between you and THEEB LTD, when any of the following occurs, whichever happens first:

• you continue your conversation with our WhatsApp or Instagram concierge after the link to these Terms has been sent to you;

• you reply "Agree", "Accept", "Yes", or send any message confirming acceptance;

• you place, confirm or authorise an order, booking or request for any Service;

• you make any payment to us, in whole or in part; or

• you tender any Goods to us or to a Service Provider arranged by us.

4.3 WHATSAPP ACCEPTANCE. You expressly agree that instructions, confirmations, approvals and acceptances given by you through WhatsApp, Instagram direct message or any other messaging channel you use to communicate with us are valid, binding and enforceable, and have the same legal effect as a signed written instruction. You further agree that our records of those messages are admissible evidence of what was agreed.

4.4 You are responsible for all activity conducted through any messaging account or telephone number you provide to us. Any person sending instructions from that number is deemed to be authorised by you, and we may act on those instructions without further verification, unless you have told us in writing beforehand that the number is compromised.

4.5 By accepting these Terms you confirm that you are at least 18 years old, that you have the legal capacity to enter into this contract, and that all information you provide to us is true, accurate and complete.

4.6 If you do not agree to these Terms, you must not use the Services.

5. NATURE OF OUR SERVICES: INTERMEDIARY STATUS

5.1 THEEB is an AI-assisted lifestyle concierge and technology platform. Our function is to receive your instructions, to act as your agent in carrying them out, and to introduce, book and coordinate independent Service Providers on your behalf.

5.2 Except where we expressly state in writing that we are supplying a service directly, THEEB acts as an intermediary and agent for you and not as a principal supplier of transport, carriage, warehousing or retail goods.

5.3 The following applies to all Service Providers:

(a) Service Providers are independent third parties. They are not our employees, partners, subcontractors or agents, and we do not control their operations, staff, vehicles, premises, systems or scheduling.

(b) The contract for the underlying carriage, storage, transport or supply is between you and the Service Provider, and is governed by that Service Provider's own terms and conditions, which you are responsible for reading.

(c) We do not guarantee, warrant or underwrite the performance, punctuality, quality, safety, solvency, honesty or regulatory compliance of any Service Provider.

(d) Any claim relating to the acts, omissions, delay, negligence, loss, damage or failure of a Service Provider must be brought against that Service Provider and not against THEEB.

(e) Where you have a claim against a Service Provider, we will, at your request and free of charge, provide you with the identity of the provider, the reference or tracking number, and the documentation in our possession that you reasonably need in order to pursue it. That assistance is administrative only and does not make us a party to your claim or transfer any liability to us.

5.4 Where we act as your purchasing agent, we buy Goods in your name and on your account, on your instructions. Title to those Goods passes directly from the seller to you. We do not sell the Goods to you and we are not the manufacturer, importer or retailer of them.

5.5 We may modify, suspend or discontinue any part of the Services at any time. Where a change is material, we will give you reasonable notice unless the change is required for legal, security or safety reasons.

5.6 We do not guarantee uninterrupted or error-free availability of the Services. Access may be interrupted for maintenance, updates, security or reasons outside our control.

6. THEEB IS NOT A COURIER COMPANY

IMPORTANT: This section is fundamental to the basis on which we contract with you. Please read it carefully.

6.1 THEEB LTD IS NOT A COURIER COMPANY, CARRIER, COMMON CARRIER, FREIGHT FORWARDER, HAULIER, POSTAL OPERATOR, AIRLINE, SHIPPING LINE, REMOVALS COMPANY OR WAREHOUSE KEEPER. We do not hold ourselves out as any of these, and we do not accept the obligations of a carrier or warehouse keeper at common law or under any convention or statute.

6.2 We do not own, operate, lease, license, crew, insure or control any vehicle, van, motorcycle, aircraft, vessel, container, sorting hub, depot or warehouse used in the collection, carriage, handling, customs clearance or storage of any Consignment or stored Goods.

6.3 Our role in relation to shipping, transport and storage is limited to: receiving your instructions; obtaining quotations; making the booking with a Courier or facility on your behalf; generating or arranging documentation and labelling; passing information between you and the Service Provider; and providing customer support in relation to that coordination.

6.4 Where a THEEB representative physically handles a Consignment for the limited purpose of collection, consolidation, packaging, labelling or handover to a Courier, that handling is performed as your agent, as an incident of the concierge service, and does not make THEEB a carrier, bailee for reward or warehouse keeper of the Goods. Our liability for any such handling is limited as set out in Section 21.

6.5 No statement made by us, or by any representative, in any quotation, message, tracking update or marketing material shall be construed as an undertaking by THEEB to carry, transport, deliver or safeguard Goods itself, or as a guarantee of any outcome delivered by a Courier.

7. ELIGIBILITY, ACCOUNTS AND SECURITY

7.1 To use the Services you must provide a valid WhatsApp number and accurate contact details. You are responsible for keeping your details current and for the security of the device and messaging account used to communicate with us.

7.2 You must notify us immediately if you become aware of any unauthorised access to, or use of, your account, number or device. Until you do so, we may continue to act on instructions received.

7.3 You must not share account access with, or permit the Services to be used by, any third party without our written consent.

7.4 We may suspend or restrict any account that shows signs of fraudulent, unlawful, abusive or high-risk activity, and may terminate it permanently in cases of repeated breach or confirmed fraud.

7.5 We are not liable for any loss, delay, misdelivery, failed collection or additional charge arising from contact details, delivery addresses, access instructions or recipient information that you have supplied incorrectly, incompletely or ambiguously.

7.6 You agree to receive operational communications from us by WhatsApp, SMS and email. You may opt out of marketing communications at any time; you may not opt out of communications necessary to deliver a Service you have requested.

8. PERSONAL SHOPPING AND AGENCY SERVICES

8.1 When you instruct us to purchase Goods, you appoint THEEB as your agent to place that order in your name and on your account. You bear full commercial and legal responsibility for the Goods you instruct us to purchase.

8.2 We do not manufacture, import, inspect, test, certify or resell the Goods. We give no warranty as to their quality, fitness for purpose, authenticity, safety, condition, compatibility, legality or compliance with any standard. Any complaint about the Goods themselves must be directed to the seller or manufacturer.

8.3 We may decline any purchase request at our sole discretion, including where the request appears unlawful, high-risk, disproportionate to your order history, or otherwise unsuitable.

8.4 If an item is unavailable, mispriced, or differs materially from your instruction, we will contact you on WhatsApp for further instructions. If we do not receive a reply within 30 minutes, we may cancel or substitute the item using our reasonable judgement, and you will remain liable for any non-recoverable costs already incurred.

8.5 Delivery, collection and completion times are estimates only and are not guaranteed. Time is not of the essence in any contract for the Services unless we have expressly agreed otherwise in writing.

8.6 You must be available to receive deliveries at the address and within the window specified. If delivery cannot be completed because no authorised person is available, access is refused, or the address is incorrect, the Consignment may be returned, held or rescheduled, and a further charge equal to the original delivery charge will apply. By way of example, where the original delivery charge was GBP 10, a redelivery would incur a further GBP 10, giving a total of GBP 20.

8.7 Where you authorise delivery without signature, or instruct that a Consignment be left in a safe place, with a neighbour, in a reception, or with a concierge, delivery is deemed complete at that point and all risk passes to you. We accept no liability for subsequent loss or theft.

8.8 Maximum order values may apply based on order history and risk assessment. High-value orders may require additional identity or payment verification before we proceed.

9. INTERNATIONAL SHIPPING AND COURIER FACILITATION

9.1 Our shipping service consists of introducing you to, and making bookings with, third-party international express Couriers. We are not the carrier. Section 6 applies in full.

9.2 Every Consignment is carried subject to the terms, conditions, tariffs, service guides, weight and dimension limits, embargoes and liability limits of the Courier that carries it. Those terms govern the carriage, and typically limit the Courier's liability by reference to international conventions including the Montreal Convention, the Warsaw Convention and the CMR Convention. It is your responsibility to read and comply with them.

9.3 You are responsible for packing every Consignment to a standard sufficient to withstand automated sorting, stacking, compression, vibration, temperature variation and multiple handling events. We may repack or reinforce a Consignment at your cost, but we are under no obligation to inspect or improve your packaging, and any assistance we give does not transfer packaging responsibility to us.

9.4 You must declare the contents, value, weight and dimensions of every Consignment accurately. You are solely responsible for any surcharge, penalty, re-weigh charge, seizure, fine or prosecution arising from an inaccurate, incomplete or misleading declaration, and you will reimburse us in full for any such charge levied on us.

9.5 You are responsible for ensuring that the Goods may lawfully be exported from the country of origin and imported into the destination country, and that all licences, permits, certificates and documentation are in place. We do not provide export control, sanctions, licensing or customs advice.

9.6 Tracking information is generated by the Courier and provided to you as a convenience. We do not warrant its accuracy, currency or availability, and we are not liable for any decision you take in reliance on it.

9.7 Any claim in respect of a Consignment must be notified to us in writing within seven (7) days of delivery in the case of damage or partial loss, and within twenty-one (21) days of the expected delivery date in the case of non-delivery, and must in every case be brought within the shorter of the Courier's own claim deadline and thirty (30) days. Claims notified outside these periods will not be accepted, save where a shorter period would be unlawful as against you.

10. RISK, TITLE AND TRANSFER OF RISK TO THE COURIER

10.1 Title to the Goods remains with you at all times. THEEB never acquires title to, or a proprietary interest in, any Consignment or stored Goods.

10.2 Risk in a Consignment passes from you to the Courier at the moment the Courier takes physical possession of it, whether at collection from you, at handover by a THEEB representative, or at lodgement at a drop-off point or depot. From that moment, all risk of loss, damage, delay, deterioration, misdelivery, seizure, confiscation and destruction rests with the Courier and, as between you and THEEB, with you.

10.3 Risk passes back to you, or to the Receiver, on delivery, on the first attempted delivery where delivery cannot be completed for a reason attributable to you or the Receiver, or on release of the Consignment into a safe place, locker, reception or third party in accordance with your instructions.

10.4 THEEB does not at any point assume risk in the Goods. Where a THEEB representative has temporary physical custody of a Consignment for handover purposes, that custody is as gratuitous agent only, and our liability in respect of that period is limited in accordance with Sections 6.4 and 21.

10.5 You warrant that you are the owner of the Goods, or are duly authorised by the owner to tender them for carriage or storage and to accept these Terms on the owner's behalf. You accept these Terms both on your own behalf and as agent for any other person with an interest in the Goods, and you indemnify us against any claim brought by such a person.

11. COURIER DELAYS, LOSS AND DAMAGE

11.1 Transit times quoted by us or by a Courier are estimates only. No delivery date or time is guaranteed, and THEEB gives no undertaking as to when a Consignment will be collected, cleared, transported or delivered.

11.2 THEEB ACCEPTS NO LIABILITY WHATSOEVER FOR DELAY in collection, transit, customs clearance or delivery, however caused, and accepts no liability for any consequence of such delay, including missed events, missed deadlines, spoilage, loss of use, loss of profit, loss of contract, loss of opportunity or any other financial or non-financial loss.

11.3 Without limiting the above, we are not liable for delay or non-performance arising from: Courier operational failure, capacity shortage, network congestion, industrial action or driver unavailability; flight cancellation, delay, diversion, embargo or capacity restriction; adverse weather; road or airport closure; customs, security or border inspection; incomplete or inaccurate documentation; refusal of entry by the destination country; incorrect address or unavailable Receiver; or any other cause outside our reasonable control.

11.4 COURIER-CAUSED LOSS AND DAMAGE. Where a Consignment is lost, stolen, damaged, destroyed, misdelivered, tampered with, short-delivered or otherwise interfered with while in the possession or control of a Courier or any other Service Provider, that loss is the responsibility of the Courier or Service Provider concerned and not of THEEB. THEEB shall have no liability of any kind in respect of it.

11.5 On your written request, we will submit and pursue a claim to the Courier on your behalf as your agent, at no additional charge, and will pass to you any sum recovered without deduction. We do not guarantee that a claim will succeed, and the outcome is determined solely by the Courier under its own terms. Our submission of a claim is not an admission of liability by us and does not make us liable for any shortfall between the sum claimed and the sum recovered.

11.6 Where a Consignment is refused, abandoned, unclaimed or returned, you remain liable for all outbound charges, return charges, storage charges, duties and penalties incurred.

11.7 We are not liable for damage arising from inherent vice, inadequate or unsuitable packaging, the fragile, perishable or sensitive nature of the Goods, latent defect, normal wear, or any characteristic of the Goods that you did not disclose to us.

12. LIABILITY CAP FOR INTERNATIONAL PARCELS

IMPORTANT: Our default maximum liability for an international parcel is £100. If your Goods are worth more than £100, you must purchase Additional Insurance before shipping.

12.1 Subject to Section 22, THEEB'S MAXIMUM AGGREGATE LIABILITY IN RESPECT OF ANY INTERNATIONAL CONSIGNMENT, and in respect of all claims arising out of or in connection with that Consignment, IS £100 (ONE HUNDRED POUNDS STERLING) PER CONSIGNMENT, irrespective of the declared value, actual value, replacement cost or sentimental value of its contents, and irrespective of the number of items within it.

12.2 This cap applies unless, before the Consignment is tendered to the Courier, you have purchased Additional Insurance providing higher-value coverage and we have confirmed that cover in writing. Where valid Additional Insurance is in place, recovery is limited to the sum insured and is subject to the terms, exclusions, excesses and claims procedure of the relevant policy.

12.3 The £100 cap is a limit on THEEB's own liability. It does not limit any separate right you may have against the Courier under the Courier's terms or under any applicable international convention, and it does not reduce any sum we recover on your behalf under Section 11.5.

12.4 Where a single event affects more than one Consignment, the cap applies separately to each Consignment, and THEEB's total liability for that event shall not exceed £1,000 in aggregate.

12.5 You acknowledge that the fees charged for the Services are calculated on the basis of these limits, that the limits are a fair and reasonable allocation of risk between us given that we are not the carrier, and that you have been given the opportunity to purchase Additional Insurance at your own cost as an alternative to bearing that risk yourself.

13. INSURANCE

13.1 INSURANCE IS NOT INCLUDED IN OUR STANDARD FEES. Unless you have expressly purchased Additional Insurance and we have confirmed it in writing, no Consignment, item transported domestically, or item in storage is insured by THEEB.

13.2 It is your responsibility to assess the value of your Goods and to decide what cover you need. If the value of your Goods exceeds the applicable default limit set out in these Terms, you must purchase Additional Insurance, either through us where available or independently through your own insurer.

13.3 Where you decline, omit or fail to purchase Additional Insurance, you accept and retain the full risk of loss, damage, delay and deterioration above the applicable default limit, and you may not claim that excess from THEEB.

13.4 Where Additional Insurance is arranged through us, we act as introducer and administrator only. The policy is a contract between you and the insurer or its intermediary. Cover, exclusions, excesses, valuation basis and the claims decision are matters for the insurer alone, and we are not liable for a declined, reduced or delayed claim.

13.5 Insurance will not be available, and any cover purchased will be void, in respect of Prohibited Items, undeclared items, items whose value or nature was misdescribed, and items excluded by the insurer or the Courier, including cash, jewellery, precious metals, bullion, watches, negotiable instruments, documents of value, antiques, fine art and unique or irreplaceable items.

13.6 You must retain proof of value, purchase receipts, photographs and packaging for any item for which you may wish to claim. Failure to provide adequate evidence of value and condition may result in a claim being reduced or declined.

14. CUSTOMS, DUTIES, TAXES AND BORDER CONTROL

14.1 ALL CUSTOMS DUTIES, IMPORT TAXES, VAT, EXCISE, TARIFFS, BROKERAGE CHARGES, CLEARANCE FEES, INSPECTION FEES, STORAGE OR DEMURRAGE CHARGES AT THE BORDER, DISBURSEMENT FEES AND ANY ASSOCIATED PENALTIES ARE THE SOLE RESPONSIBILITY OF THE RECEIVER.

14.2 All international Consignments are shipped on a delivered-duty-unpaid basis unless we have expressly agreed otherwise in writing. The Receiver is the importer of record and is responsible for compliance with all import requirements in the destination country.

14.3 If the Receiver refuses or fails to pay any such charge, you remain liable for it as sender, together with any return, abandonment, disposal or storage costs. Where THEEB or a Courier pays any such charge, you will reimburse us in full on demand, together with an administration charge of £15 per Consignment.

14.4 We do not calculate, quote, estimate, advise on or guarantee the amount of any duty or tax. Any figure mentioned by us or by our AI concierge is an indication only, is not binding, and must not be relied upon.

14.5 AIRPORT, CUSTOMS AND BORDER DISCLAIMER. THEEB accepts no liability whatsoever for any act or omission of HM Revenue & Customs, UK Border Force, any foreign customs, immigration, quarantine, agricultural, security or regulatory authority, any airport or port operator, any airline, any ground handler, or any government body. This includes, without limitation: inspection, opening, X-ray screening, unpacking, repacking, testing, sampling, quarantine, detention, seizure, confiscation, destruction, refusal of entry, return to origin, or damage or loss occurring during any of these processes.

14.6 We accept no liability for delay caused by customs clearance, security screening, documentation queries, licence checks or sanctions screening, however long that delay continues.

14.7 You are responsible for the accuracy of all customs documentation, commercial invoices, HS codes, values and descriptions, whether prepared by you or prepared by us from information you supplied. You indemnify us against all fines, penalties, duties and costs arising from any inaccuracy.

14.8 You warrant that neither you, the Receiver, nor the Goods are subject to any sanctions, export control or trade restriction under the laws of the United Kingdom, the European Union, the United States or the destination country.

15. DOMESTIC CONCIERGE, TRANSPORT AND SAME-DAY SERVICES

15.1 Our domestic concierge service coordinates third-party drivers, vehicles, vans, riders and same-day delivery agents on your behalf. We do not own or operate any vehicle and we do not employ any driver.

15.2 THEEB ACCEPTS NO LIABILITY FOR THE LOSS OF, DAMAGE TO, OR DETERIORATION OF ANY GOODS TRANSPORTED VIA THIRD-PARTY VEHICLES BOOKED THROUGH OUR CONCIERGE SERVICE. CUSTOMERS MUST PURCHASE ADDITIONAL INSURANCE IF THEY REQUIRE COVERAGE FOR ITEMS TRANSPORTED DOMESTICALLY.

15.3 Without limiting Section 15.2, we accept no liability for: scuffing, denting, scratching, marking, breakage, water ingress, temperature damage, crushing or shifting in transit; loss or theft from a vehicle; damage to property, floors, walls, doorways, lifts or communal areas at collection or delivery; or any consequence of goods being too large, heavy or fragile for the vehicle or access route.

15.4 You are responsible for ensuring that Goods are properly packed, wrapped, protected, dismantled where necessary and ready for loading at the agreed time, and for ensuring safe and lawful access, parking, permits and lift availability at both ends. Waiting time, failed access, parking charges, congestion charges, penalty notices and additional labour are chargeable to you.

15.5 Where a helper, larger vehicle, additional journey or additional handling is required, whether foreseen or not, the associated charges are payable by you at the rates in effect at the time.

15.6 We will provide you with the identity and reference details of the transport provider so that you may pursue any claim directly against them and against their insurers.

15.7 Where, exceptionally, we are found liable in respect of domestic transport notwithstanding Section 15.2, our liability is capped at the greater of the fees you paid for that booking and £100.

16. STORAGE SERVICES

16.1 Storage is provided at third-party facilities booked or coordinated by THEEB. Except where we expressly state otherwise in writing, THEEB is not the warehouse keeper, is not a bailee for reward in respect of stored Goods, and does not accept the obligations of a storage operator.

16.2 GOODS ARE STORED AT YOUR SOLE RISK. THEEB accepts no liability for loss, damage, theft, infestation, mould, damp, condensation, rust, fading, pest damage, temperature or humidity damage, deterioration, or the effects of storage conditions on any stored Goods. If you require cover, you must purchase Additional Insurance.

16.3 You must not place any Prohibited Item into storage. You must declare any item requiring special conditions. We and the facility operator may inspect, refuse, remove or dispose of any item reasonably believed to be a Prohibited Item, hazardous, unlawful, or a risk to the facility, without liability to you.

16.4 Storage fees are payable monthly in advance on the due date notified to you. Payment obligations continue for as long as the Goods remain in storage, whether or not you access them.

16.5 LATE PAYMENT CHARGE. Where any storage fee remains unpaid after its due date, a late payment administration charge of £5 per day will accrue on the overdue account until the account is settled in full. You acknowledge that this charge represents a genuine pre-estimate of the administrative, monitoring and funding costs we incur as a result of late payment and protects our legitimate interest in prompt payment, and that it is not a penalty.

16.6 SUSPENSION OF ACCESS. Where any storage fee remains unpaid for thirty (30) consecutive days, we may suspend your access to the stored Goods without further notice. Access will be restored once all outstanding fees, late payment charges and reasonable administration costs have been paid in full. Suspension does not stop fees or late payment charges from continuing to accrue.

16.7 RIGHT OF DISPOSAL OR SALE. Where any storage fee remains unpaid for sixty (60) consecutive days, we may, having first given you not less than fourteen (14) days' written notice to your last known email address, WhatsApp number and postal address, sell, liquidate, donate, recycle or otherwise dispose of the stored Goods.

(a) The notice will identify the Goods, state the sum outstanding, state the date after which we intend to sell or dispose, and give you the opportunity to pay in full and recover the Goods.

(b) Any sale will be conducted on reasonable commercial terms. We will apply the proceeds first to the outstanding fees, late payment charges, and the reasonable costs of storage, notice, removal and sale, and will hold any surplus for you for a period of six (6) months, after which it may be retained by us.

(c) Where the proceeds are insufficient to discharge the sums owed, you remain liable for the shortfall, together with our reasonable costs of recovery.

(d) Goods with no realisable resale value may be disposed of or destroyed, and the reasonable cost of disposal is recoverable from you.

(e) This power of sale is exercised in accordance with our rights as bailee under the Torts (Interference with Goods) Act 1977 and does not limit any other remedy available to us.

16.8 We have a general lien over all Goods in our possession or in the possession of a facility booked through us, for all sums owed by you to us on any account.

16.9 You must give not less than fourteen (14) days' written notice to terminate storage and collect your Goods. Storage fees are not refundable for a part-month already commenced.

16.10 Access to the facility is subject to the facility operator's opening hours, rules and identification requirements. We do not guarantee access at any particular time.

17. PROHIBITED AND RESTRICTED ITEMS

17.1 YOU MUST NOT TENDER, SHIP, TRANSPORT, STORE, OR ASK US TO PURCHASE, HANDLE OR ARRANGE THE CARRIAGE OF ANY OF THE FOLLOWING, WHETHER DOMESTICALLY OR INTERNATIONALLY:

• perishable goods, including fresh or frozen food, chilled produce, plants, cut flowers and any item requiring refrigeration or temperature control;

• live animals, insects, fish, birds, and animal or human remains, organs, tissue, blood or bodily fluids;

• cash, currency, coins, bullion, precious metals and stones, high-value jewellery, watches, negotiable instruments, bearer bonds, share certificates, cheques, gift cards, prepaid cards, vouchers and documents of value;

• hazardous materials, dangerous goods and any item classified under ADR, IATA or IMDG rules, including compressed gases, aerosols, corrosives, oxidisers, magnetised material and infectious substances;

• explosives, fireworks, pyrotechnics, ammunition, detonators, primers, gunpowder and munitions;

• weapons of any kind, including firearms and their component parts, imitation and deactivated firearms, air weapons, knives, blades, tasers, stun devices, pepper spray, CS gas and offensive weapons;

• illegal drugs, controlled substances, precursor chemicals, cannabis and cannabis-derived products, novel psychoactive substances, and drug paraphernalia;

• stolen goods, counterfeit or pirated goods, goods bearing infringing trade marks, and goods obtained or held unlawfully;

• flammable items, including fuels, petrol, lighter fluid, solvents, paints, thinners, adhesives, matches, lighters, alcohol above permitted limits, and lithium batteries and devices not compliant with carrier requirements;

• toxic, poisonous, biohazardous, radioactive or nuclear materials, asbestos, and clinical or hazardous waste;

• tobacco, vaping and nicotine products where prohibited or restricted; prescription and unlicensed medicines; and medical devices requiring authorisation;

• pornographic, obscene, extremist or terrorist material, and any material unlawful to possess or distribute;

• ivory, protected species and products restricted under CITES; and

• any item prohibited or restricted under the laws of the United Kingdom, the country of origin, any transit country or the destination country, or under the terms of the relevant Courier, facility or insurer.

17.2 You warrant that no Consignment or item placed into storage contains a Prohibited Item. We are under no obligation to inspect, and any inspection we do carry out does not constitute approval or a warranty that the Goods are compliant.

17.3 If you breach this Section, we may without liability refuse, withhold, open, inspect, remove, quarantine, return, destroy or hand over the Goods to the relevant authority, and may suspend or terminate your account immediately.

17.4 THEEB ACCEPTS NO LIABILITY OF ANY KIND IN RESPECT OF PROHIBITED ITEMS, including where they are seized, confiscated, destroyed, lost or damaged, and no insurance will apply to them.

17.5 You will indemnify us in full against all fines, penalties, duties, legal costs, clean-up costs, disposal costs, third-party claims and losses arising from your breach of this Section, and we may report the matter to the police or any other competent authority and cooperate fully with any investigation.

18. CUSTOMER RESPONSIBILITIES AND WARRANTIES

18.1 You warrant, represent and undertake that:

(a) you are at least 18 years old and have full legal capacity and authority to enter into this contract;

(b) you own the Goods or are authorised by the owner to deal with them and to accept these Terms on the owner's behalf;

(c) all information you provide, including addresses, contact details, contents descriptions, values, weights and customs data, is true, accurate, complete and not misleading;

(d) the Goods are lawfully held, contain no Prohibited Item, and may lawfully be purchased, carried, exported, imported and stored;

(e) the Goods are packed and prepared appropriately for the handling they will receive;

(f) you have obtained all necessary licences, permits, consents and documentation;

(g) you will notify the Receiver of the delivery and of the Receiver's obligation to pay duties, taxes and clearance fees;

(h) you will not use the Services for any unlawful, fraudulent, abusive or improper purpose; and

(i) you will pay all sums due under these Terms when due.

18.2 You must not harass, threaten, abuse or discriminate against our staff, our AI concierge or any Service Provider. We may refuse service and terminate your account immediately for such conduct.

18.3 You must not attempt to reverse engineer, decompile, scrape, probe, overload, interfere with or extract the source code, models, prompts or data of our AI systems or any part of the Services.

18.4 Breach of any warranty in this Section is a material breach entitling us to suspend or terminate the Services immediately and to recover all resulting losses.

19. PRICING, FEES AND PAYMENT

19.1 Service fees start from GBP 50 and vary according to the Service requested, its complexity, value, urgency and location. All prices are quoted in British Pounds Sterling.

19.2 For personal shopping you pay the cost of the Goods plus our service fee. For transport and storage you pay all charges at the rates in effect at the time of use, including any additional helper, larger vehicle, extended journey, waiting time or additional storage space required.

19.3 Quotations are estimates based on the information you provide. Where the actual weight, dimensions, volume, access, distance or handling requirement differs from that information, the charge will be adjusted accordingly and the adjusted amount is payable by you.

19.4 We may correct any pricing, quotation or invoicing error at any time, including after payment has been requested or received, and you will pay any shortfall or receive a refund of any overpayment, as applicable.

19.5 Payment may be made by Apple Pay or through our payment processors, currently Stripe and Monzo. A payment processing fee of 3.25% of the total transaction amount applies to online payments. That fee will be shown to you before you confirm payment, itemised separately on your invoice, and is non-refundable unless charged in error.

19.6 Your invoice will itemise separately the cost of Goods, delivery or shipping charges, storage and transport fees, insurance premiums, the payment processing fee, and the total payable including all applicable taxes.

19.7 All Goods and Consignments must be paid for in full before collection, dispatch or delivery. We may withhold Goods, delivery or release from storage until payment is received in cleared funds.

19.8 We are not responsible for the availability, performance, error or interruption of any third-party payment gateway. Where a gateway fails, we will offer an alternative payment method.

19.9 Where a payment fails, we will notify you and offer alternatives. Three or more failed payments within any 30-day period may result in temporary restriction of the Services pending verification. You are responsible for any bank charge arising from a failed payment.

19.10 CHARGEBACKS. You must raise any payment dispute with us in writing within 30 days of the transaction and must contact us before initiating a chargeback. Where a chargeback is raised without justification, you are liable for the chargeback fee and our reasonable administration costs.

19.11 INTEREST ON OVERDUE SUMS. Without limiting Section 16.5, we may charge interest on any overdue sum at 4% per annum above the Bank of England base rate, accruing daily from the due date until payment, together with our reasonable costs of recovery.

19.12 You may not withhold or set off any sum against amounts owed to us. We may set off any sum you owe us against any sum we owe you.

19.13 We may change our pricing structure at any time. Changes will be notified before they take effect and will not affect a booking already confirmed and paid for.

20. CANCELLATION, REFUNDS AND YOUR STATUTORY CANCELLATION RIGHTS

20.1 You may cancel a request free of charge at any time before we have begun to perform it and before any cost has been incurred on your behalf.

20.2 Once performance has begun, a cancellation charge may apply reflecting the work carried out, the costs committed and any non-recoverable third-party charges. Any such charge will be communicated to you before the cancellation is confirmed.

20.3 STATUTORY RIGHT TO CANCEL (CONSUMERS). If you are a consumer contracting with us at a distance, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel this contract within 14 days without giving a reason. The cancellation period ends 14 days after the day on which the contract is entered into, or, for goods purchased on your behalf, 14 days after the day on which you or your nominated recipient takes physical possession of the Goods.

20.4 To exercise the right to cancel you must inform us of your decision by a clear statement, by email to concierge@theeb.uk, by WhatsApp to +44 7777 734405, or by post to the address in Section 2. You may use the model cancellation form, but you do not have to.

20.5 SERVICES BEGINNING WITHIN THE CANCELLATION PERIOD. Because our concierge, shopping, coordination and digital services are usually required immediately, you may expressly request that we begin performance during the 14-day cancellation period. Where you do so:

(a) you acknowledge that if the service is fully performed within that period, you will lose your right to cancel once performance is complete; and

(b) if you cancel before the service is fully performed, you must pay us an amount in proportion to what has been performed up to the point of cancellation, together with any irrecoverable third-party costs already committed on your behalf.

20.6 DIGITAL CONTENT. Where we supply digital content that is not on a tangible medium, you agree that supply may begin immediately, and you acknowledge that you thereby lose your right to cancel in respect of that digital content once supply has begun.

20.7 EXCEPTIONS. The statutory right to cancel does not apply to goods that are made to your specification or clearly personalised, goods liable to deteriorate or expire rapidly, sealed goods unsealed after delivery which are not suitable for return for health or hygiene reasons, or sealed audio, video or software unsealed after delivery.

20.8 Refunds, where due, will be made using the original payment method within 14 days of the date on which we accept the cancellation or, for returned Goods, within 14 days of receiving the Goods back or evidence of their return. Refunds of third-party charges are subject to recovery from the relevant Service Provider.

20.9 BUSINESS CUSTOMERS. Where you contract with us in the course of a business, the statutory cancellation rights in this Section do not apply, and cancellation is governed by Sections 20.1 and 20.2.

21. LIMITATION OF LIABILITY

IMPORTANT: This section limits what we will pay you if something goes wrong. Please read it carefully alongside Section 22, which sets out the liabilities we do not and cannot exclude.

21.1 Subject always to Section 22, the following limits apply to THEEB's liability to you.

21.2 We are not liable for the acts, omissions, delay, negligence, insolvency, fraud or breach of contract of any Service Provider, including any Courier, driver, storage operator, retailer, payment processor or insurer.

21.3 We are not liable for any indirect, special, incidental, consequential, punitive or exemplary loss, nor for any loss of profit, revenue, business, contract, anticipated saving, opportunity, goodwill, reputation, data, or for sentimental value, in each case however arising and whether or not foreseeable.

21.4 Our maximum aggregate liability is capped as follows:

(a) international Consignments: £100 per Consignment, or the sum insured where valid Additional Insurance is in place, as set out in Section 12;

(b) domestic transport and same-day concierge: the greater of the fees paid for that booking and £100, as set out in Section 15.7;

(c) storage: the greater of one month's storage fee for the affected Goods and £100, or the sum insured where valid Additional Insurance is in place;

(d) personal shopping and agency services: the service fee charged for the transaction concerned; and

(e) all other claims, and our total aggregate liability to you in any rolling twelve-month period across all Services: the total fees paid by you to us in the three months preceding the event giving rise to the claim, or £500, whichever is the lower.

21.5 Where more than one cap could apply to the same claim, the lowest applicable cap applies. Caps are not cumulative.

21.6 We are not liable for any loss arising from information you gave us that was incorrect, incomplete, ambiguous or out of date, or from your failure to comply with these Terms or with the terms of a Service Provider.

21.7 Except as expressly stated in these Terms, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.

21.8 No claim may be brought against us more than twelve (12) months after the date on which you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, save where a longer period is required by law.

21.9 You acknowledge that the limits in these Terms are reasonable having regard to the nature of the Services, the fees charged, our role as intermediary rather than carrier, the availability of Additional Insurance to you, and your ability to claim directly against the Service Provider responsible.

21.10 FORCE MAJEURE. We are not liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control, including act of God, extreme weather, flood, fire, epidemic or pandemic, war, terrorism, civil unrest, riot, sanctions, embargo, government action, border closure, industrial action, cyber attack, power or telecommunications failure, failure of the internet or of any third-party platform including WhatsApp, or failure of a Service Provider. If such an event continues for more than 30 days, either party may terminate the affected booking, and we will refund sums paid for services not yet performed, less irrecoverable costs.

21.11 Where you contract with us in the course of a business, Sections 21.2 to 21.10 apply in full and without qualification, and nothing in Section 22 extends consumer protections to you.

22. YOUR STATUTORY RIGHTS

22.1 Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 17 of the Consumer Rights Act 2015 (title and quiet possession);

(d) defective products under the Consumer Protection Act 1987; or

(e) any other liability that cannot lawfully be excluded or limited.

22.2 If you are a consumer, you have statutory rights under the Consumer Rights Act 2015 and other consumer protection legislation, including the right to services carried out with reasonable care and skill and, where no price has been agreed, for a reasonable price. Nothing in these Terms affects those rights.

22.3 Where any limitation or exclusion in these Terms is held to be unenforceable against you as a consumer, it shall apply only to the extent permitted by law, and the remainder of these Terms shall continue in full force.

22.4 For further information about your consumer rights, you may contact the Citizens Advice consumer service.

23. INDEMNITY

23.1 You agree to indemnify, defend and hold harmless THEEB LTD, its directors, officers, employees, agents and contractors from and against all claims, demands, actions, proceedings, losses, liabilities, damages, fines, penalties, duties, taxes, costs and expenses (including reasonable legal fees) arising out of or in connection with:

(a) your use or misuse of the Services;

(b) your breach of these Terms or of any Service Provider's terms;

(c) any inaccurate, incomplete or misleading information you provide;

(d) any Prohibited Item tendered, shipped, transported, purchased or stored by or for you;

(e) any customs, duty, tax, penalty, seizure or regulatory action relating to your Goods;

(f) any damage caused by your Goods to persons, property, vehicles or premises; and

(g) any claim brought by a third party with an interest in the Goods.

23.2 This indemnity does not require you to indemnify us against our own fraud or against liability that cannot lawfully be indemnified, and, where you are a consumer, applies only to the extent permitted by law.

24. AI SYSTEMS: LIMITATIONS AND HUMAN SUPPORT

24.1 Our concierge is AI-assisted. While our systems are built to high standards, AI can occasionally produce inaccurate, incomplete, outdated or inappropriate output, misinterpret an instruction, or fail to identify a restriction.

24.2 Information provided by our AI concierge, including estimates of price, duty, transit time, availability or legality, is indicative only and is not advice, a guarantee or a binding commitment. You must exercise your own judgement and verify anything on which you intend to rely, particularly where the decision carries financial, legal, regulatory or personal consequences.

24.3 Subject to Section 22, THEEB is not liable for loss arising from AI-generated errors, misinterpretations, omissions or inappropriate responses.

24.4 HUMAN SUPPORT. You may request a human agent at any time by sending "speak to a human agent" or "human support needed". During business hours (9:00 to 17:00 London time) we aim to respond within 30 minutes; outside those hours, within 6 hours. For urgent matters, call +44 7777 734405. Response times are targets, not guarantees.

24.5 The availability of human support does not warrant error-free service and does not override any limitation of liability in these Terms.

25. INTELLECTUAL PROPERTY

25.1 The Services, and all content, branding, software, models, prompts, designs, text, graphics and functionality within them, are owned by or licensed to THEEB LTD and are protected by copyright, trade mark, database and other intellectual property rights.

25.2 You are granted a limited, revocable, non-exclusive, non-transferable licence to use the Services for your own personal or internal business purposes in accordance with these Terms. All other rights are reserved.

25.3 You must not copy, reproduce, republish, distribute, licence, sell, adapt or create derivative works from any part of the Services, or use our name, logo or branding, without our prior written consent.

25.4 Any feedback or suggestion you provide may be used by us without restriction, obligation or compensation.

26. DATA PROTECTION AND PRIVACY

26.1 We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. THEEB LTD is the data controller in respect of the personal data it collects from you.

26.2 We collect and process personal data in order to provide the Services, take payment, communicate with you, meet legal and customs obligations, prevent fraud, and improve our service. Full details are set out in our Privacy Notice, which forms part of these Terms.

26.3 To provide the Services we will share necessary data, including your name, address, contact details and consignment details, with Couriers, storage operators, transport providers, payment processors, insurers and customs authorities. Some of these recipients may be located outside the United Kingdom, and where they are, we put in place appropriate safeguards.

26.4 Data is encrypted in transit and at rest and protected by access controls, security auditing and incident response procedures. Our systems are designed on privacy-by-design principles.

26.5 You have rights of access, rectification, erasure, restriction, portability and objection. Where you request erasure, we will action a verified request within 30 calendar days, except where we are required or entitled to retain data for legal, accounting, tax, customs, insurance or fraud-prevention purposes.

26.6 We may use anonymised and aggregated data, which does not identify you, to improve and analyse the Services.

26.7 We will notify you and, where required, the Information Commissioner's Office of any personal data breach in accordance with our legal obligations. You have the right to complain to the Information Commissioner's Office at ico.org.uk.

26.8 Messages exchanged with our concierge may be recorded and retained as a record of instructions and for training, quality and dispute-resolution purposes.

27. SUSPENSION AND TERMINATION

27.1 We may suspend or terminate your access to the Services immediately, with or without notice, where you breach these Terms, where we reasonably suspect fraud or unlawful activity, where payment is overdue, or where continuing to serve you would expose us or a Service Provider to legal or reputational risk.

27.2 You may stop using the Services at any time. Termination does not affect any booking already in progress, which will be completed or cancelled in accordance with Section 20.

27.3 On termination you remain liable for all charges incurred up to and including the date of termination, and for all storage, return, disposal and recovery costs relating to Goods still in the system.

27.4 Sections that by their nature should survive termination will do so, including Sections 10, 11, 12, 13, 14, 16.7, 16.8, 17, 21, 22, 23, 25, 26, 29 and 30.

28. CHANGES TO THESE TERMS

28.1 We may amend these Terms from time to time to reflect changes in law, regulation, our services, our providers or our pricing structure.

28.2 Where an amendment is material, we will give you at least ten (10) days' notice before it takes effect, by WhatsApp, email or notice within the Service.

28.3 The version of these Terms in force at the time you place a booking governs that booking. Continuing to use the Services after an amendment takes effect constitutes acceptance of the amended Terms. If you do not accept an amendment, you must stop using the Services and, where applicable, collect your Goods.

29. COMPLAINTS AND DISPUTE RESOLUTION

29.1 We aim to resolve every issue quickly and fairly. Please raise any complaint in writing to concierge@theeb.uk with your booking reference and a description of the issue.

29.2 STAGE ONE: DIRECT RESOLUTION. We will acknowledge your complaint promptly and respond substantively within fifteen (15) business days. Both parties will negotiate in good faith to resolve the matter.

29.3 STAGE TWO: ESCALATION. If you are not satisfied with our response, you must notify us in writing within seven (7) days, and the parties will attempt a final round of direct negotiation within a further seven (7) days.

29.4 STAGE THREE: MEDIATION. If the dispute remains unresolved, the parties may by agreement refer it to mediation under the CEDR Model Mediation Procedure. Mediation is voluntary and does not prevent either party from commencing proceedings.

29.5 STAGE FOUR: COURT PROCEEDINGS. If the dispute is not resolved, either party may bring proceedings in accordance with Section 30.

29.6 Nothing in this Section prevents us from seeking urgent injunctive or other interim relief, or from pursuing a debt claim for unpaid sums, at any time and without following the stages above.

29.7 Nothing in this Section prevents a consumer from bringing court proceedings at any time or from exercising any statutory right or alternative dispute resolution route available to them.

30. GOVERNING LAW AND JURISDICTION

30.1 These Terms, their subject matter and their formation, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

30.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

30.3 If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live, and you retain the benefit of any mandatory consumer protection provisions of the law of that jurisdiction.

31. GENERAL PROVISIONS

31.1 ENTIRE AGREEMENT. These Terms, together with our Privacy Notice and any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede all prior discussions, representations and understandings. Nothing in this clause limits liability for fraudulent misrepresentation.

31.2 SEVERABILITY. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to be enforceable, or, if that is not possible, severed. The remaining provisions continue in full force and effect.

31.3 NO WAIVER. A failure or delay in enforcing any right is not a waiver of it, and no single or partial exercise prevents any further exercise of that or any other right.

31.4 ASSIGNMENT. You may not assign or transfer your rights or obligations without our written consent. We may assign, novate or subcontract our rights and obligations, provided this does not reduce your rights under these Terms.

31.5 THIRD-PARTY RIGHTS. Except for the persons indemnified under Section 23.1, a person who is not a party to these Terms has no right to enforce any of them under the Contracts (Rights of Third Parties) Act 1999.

31.6 NO PARTNERSHIP. Nothing in these Terms creates a partnership, joint venture, employment relationship or agency between us other than the limited agency expressly described in Section 5.

31.7 NOTICES. Notices to you may be given by WhatsApp, email or post to the details you last provided, and are deemed received on the day sent where sent electronically on a business day. Notices to us must be given in writing to concierge@theeb.uk or to our registered office.

31.8 LANGUAGE. These Terms are drafted in English, and English is the language of the contract between us. Any translation is provided for convenience only, and the English version prevails.

31.9 RECORDS. Our records of instructions, messages, bookings, quotations and payments will, in the absence of manifest error, be conclusive evidence of the matters recorded.

32. CONTACT US

32.1 THEEB LTD, Water Gardens, Burwood Place, Tyburnia, London W2 2HN, United Kingdom.

32.2 Email: concierge@theeb.uk · Telephone and WhatsApp: +44 7777 734405

32.3 Human support is available from 9:00 to 17:00 London time, with out-of-hours cover as set out in Section 24.4.

By using THEEB's services you confirm that you have read, understood and agreed to be bound by these Terms and Conditions.

THEEB LTD · Water Gardens, Burwood Place, Tyburnia, London W2 2HN
concierge@theeb.uk · +44 7777 734405
© 2026 THEEB LTD. All rights reserved.